MAAS Transport Mobile App

The purpose of the project to put local/ kiwi owned Transportation to the app and eventually roll out a countrywide payment gateway that acts as a one-stop-shop. Detailed project information can be found here.

I was leading the UX/UI side of things and the other members included two react developers, one prediction engine backend developer, QA tester, product manager and the project manager. This project had began in 2018 so extensive user research was done. My job was to leverage this research and translate them into outcomes.

Mobility OS

The agency adopted the agile working model to achieve our project goal. We followed the double diamond framework Discover, Define, Design and Deliver

Double Diamond Process

Discovery Phase

Mobility OS platform

As this app was planned to roll out nationwide, it was more appropriate to use Quantitative approach to reach as many users as possible and seek feedback. We used the Askable platform to recruit the participants and outcome of the secondary research are as follows;

Purpose of the survey, User research goals, Validate Assumptions, Purpose of the survey, User Research goals, Validate the assumptions

Note: The detailed survey results and findings cannot be published due to privacy issues.

My role involved tackling multiple scenarios by creating logic charts for each scenarios for the public transport trips. The outcome allows the devs to create backend logic that the app needs.

User flow if the public transport arrives early

User flow if the public transport arrives late

User flow if the public transport gets cancelled

Working on the NIEMS software helped me set up NZTA's first design system. This was a collaborative effort shared between three designers. The design system was developed by following best practices from Google's material design whilst maintaining NZTA' brand guidelines.

NZTA Design System, Brand colours, Light mode designs, Dark mode designs

Reusable components and material library

The key take away was to understand the different scenarios and produce ideas, test and iterate in fast paced setting.

Thank you for reading!